Refund & Return Policy

Effective Date: August 17, 2026

At Amara Fashion, your satisfaction is important to us. This policy explains our return, exchange, refund, and cancellation terms in accordance with applicable Canadian consumer protection laws.

Policy Summary

Consumer Rights Notice

Nothing in this policy limits or excludes your statutory rights under applicable Canadian consumer protection laws. You are entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or not of acceptable quality.

1. Return Conditions & Requirements

You may request a return within 30 days of delivery. Returns are accepted via postal shipping only. To qualify for a full refund:

• Products must be unused and in original condition, except where necessary for inspection.
• Items must be returned in their original packaging, including all accessories and attached tags.
• Items must be securely packaged to prevent damage during transit. We are not responsible for delays or damage occurring during return transit.
• If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may apply where permitted by law.
• Customers are strongly encouraged to inspect their order within 24 hours of receipt and report any issues promptly.

2. How to Initiate a Return

1. Request Authorization: Contact us at info@amarafashionco.com with your order number and reason for return.
2. Receive Instructions: Upon approval, we will send you assigned return address instructions.
3. Ship the Item: Pack your return securely. Return shipping costs are paid by the customer unless the item is defective, damaged, or incorrect (in which case we cover shipping costs).

3. Exchanges & Order Changes

Exchanges: We accept exchanges. If you wish to change an order or size, please contact customer support immediately. Note that our daily order processing cut-off time is 8:00 PM EST (Eastern Standard Time).

Address Updates: To update a shipping address, email info@amarafashionco.com right away. Changes cannot be guaranteed once an order enters active fulfillment.

4. Refunds & Undeliverable Packages

Refund Timeline: Once your return is received and inspected, refunds are issued within 7 business days to the original payment method used at purchase. You will receive an automated confirmation email once completed.

Global Fulfillment: We ship directly from our international fulfillment centers to offer competitive pricing. Estimated delivery times are 5–12 business days after order processing.

Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a carrier pickup location, we reserve the right to charge additional return and reshipment costs.